1 year warranty

Warranty & Repair

A free 1-year warranty with every appliance, parts and labor included — and extended coverage up to 4 years.

Warranty information

How the coverage breaks down

First 30 days — the store

Included

The first 30 days are covered by the store, parts and labor included. Since we are a scratch & dent store, if the internal function of the unit has any issue during the first 30 days, we cover it in full.

Parts and labor
Full store cover
1–3 days repair service

Months 2–12 — CPS

Included

The rest of the first year is covered by CPS, a third-party warranty company (the same one Lowe’s uses), parts and labor included.

Parts and labor
$99 deductible per service request
Register within 30 days

Up to 4 years — CPS

Extended

Choose a 1, 2, 3 or 4-year CPS warranty on your unit. The extended warranty is very reasonably priced and includes labor and parts.

1, 2, 3 or 4 years
Parts and labor
Chosen at purchase

Claims go to Consumer Priority Service (CPS) on 1-800-905-0443 or at cpscentral.com. A CPS warranty cannot be extended after purchase.

Repair service

1–3 days repair service

What if something goes wrong?

We offer our very own 1–3 days repair service with every appliance purchased from us. If you have any problem whatsoever with your appliance, give us a call and we will be out within 1–3 days to fix it. Customer service should not end after you make the purchase — we are with you through the whole process, even after installation.

How do I register my CPS warranty?

Register within 30 days of the purchase date and upload an image of your invoice to complete registration. You will lose the warranty if it is not registered within 30 days.

Do not remove the "KW#" sticker on the appliance — removing it voids the warranty.
Exceptions are listed in the CPS pamphlet; please read it carefully.

What does CPS do with a claim?

CPS service includes parts and labor, with a $99 deductible per service request. CPS will fix it first. If it cannot be fixed, CPS will replace it. If you do not like the replacement, you get money back based on the replacement value.

What does the store policy say?

Each appliance comes with 12 months of warranty: the first 30 days from the store, then 11 months from CPS.
If there is a problem with the unit, we fix it first; if it cannot be fixed, we replace it; refund is the last step. Please let us try to fix it first.
A brand-new item comes with the manufacturer warranty.
If an issue is caused by a third party or by the customer, the store charges a $50+ service fee, depending on the situation.
The customer’s sole and exclusive remedy is repair or replacement under this store’s policy. Implied warranties, including merchantability or fitness for a particular purpose, are limited to the shortest period allowed by law, and we are not liable for consequential or incidental damages.
We are not responsible for any fees between the customer and the finance partners (Snap, Acima and Koalafi).

Need to make a warranty claim?

Call CPS on 1-800-905-0443 — or call the store on (951) 268-6166 in your first 30 days and we will walk you through it.